ON MARCH 30 WHILE WORKING IN IOWA CITY MY DAUGHTER AND SON-IN-LAW LOCKED THEMSELVES OUT OF THEIR VEHICLE. THIS MADE ME REALIZE WHAT A BAD SPOT I COULD BE IN WITH ONLY ONE WORKING KEY. SO ON THE WAY EAST I STOPPED AT BROWN'S DODGE TO SEE IF THEY COULD DO ANYTHING WITH MY 2 DEFECTIVE KEY FOBS. WITHIN 10 MINUTES OF MY ARRIVAL MR. JOE BEEKMAN A VERY NICE COURTEOUS SERVICE ADVISOR WAS WORKING HIS MAGIC ON MY DEFECTIVE FOB. 20 MINUTES LATER I WAS OUT THE DOOR WITH 3 WORKING KEYS. MR. JOE BEEKMAN IS A GREAT ASSET TO YOUR COMPANY.
Brown’s sales and supporting technical and administrative staffs provided a great customer service experience throughout the transaction. Their product knowledge was top notch and their sales approach efficient and free from high pressure tactics. Just what’s necessary to foster a long term business relationship.
They made buying a car. a real enjoyable experience. It started with locating a vehicle I liked on line.And continued on through the entire process of purchasing a vehicle. The salesperson was a real polite young man who made everything real clear when talking thru the jargon that all salespersons use. And being a hometown dealership I knew relatives of many of the people that work at Brown's in West Branch
I purchased a used 2005 Jeep Grand Cherokee last weekend from Browns and I couldn’t off been more satisfied by the process. Not only were they very easy to work with, but they went above and beyond to make sure I was happy and more than comfortable in this process. I never felt pressured and would recommend them to anyone in the hunt for a new or used vehicle.
Joe helped me on every step. Easy to talk to and seemed concerned and honest about helping me all the way threw my experience thanks
we work with Joe Stroppel on the purchase of our new jeep Cherokee for my wife . Joe was very helpful in every way at explaining all the many features of this car.
Quality people with quality service an true caring for the customer!! Joe did an excellent job of sales, knowledge of vehicle and getting the vehicle I wanted!! Genuine person..
I give West Branch Dodge a 5* rating because they were friendly, very competitive in their price, great customer service when we brought our vehicle in for service, and left us with a great overall experiance. We will continue to use West Branch Dodge for our future needs.
I have bought several new cars from West Branch including a new 2009 Dodge Challenger R/T, a 2010 Dodge Dakota 4x4, and a 2010 Dodge Ram R/T 4x4. Each time the price and service were absolutely wonderful. I would highly recommend this dealer to anyone looking for a vehicle. Todd and his Father know their product and make buying a car very easy.
Leave Us A Review