Customer Testimonials
We purchased a 2025 Ram Tungsten from Brown’s and traveled from Oklahoma to take delivery. James, Ally, Trenton, and Tim did an outstanding job of working with us through phone calls, emails, and texts to make sure all of our questions were answered and everything was taken care of when we arrived. We were in and out of the dealership quickly and everyone was very friendly and helpful. We just wish they were closer to us so we could get all of our service handled through them. It’s definitely worth your time to give them a shot, you won’...
Love my new Jeep! Service was great and Tim did a great job helping me.
I had been searching the Internet looking for a Durango Hellcat before they are discontinued by Dodge and found what I was looking for at Brown's West Branch. I worked with Tim Figge on the purchase of a 2024 Durango Hellcat. Tim answered all my questions, gave me a good price quote on my trade in, and helped move all the paperwork along. When I arrived at the dealership, Tim actually came in on his day off to deliver my car. I was greeted by Allie with a big smile welcoming me and making sure I was comfortable. I also ...
We had an excellent experience at West Branch Iowa Ram dealership. We broke down while traveling across the country. Todd was so friendly and helpful- He took our truck right in, overnighted parts, and fixed it the next day. They communicated well with us and did their best to get us on the road again. We felt like they really cared about our situation and did their very best to help us.
Huge thanks to Tim and Trent with their help on my new truck. Fast easy service!! Listened and did their best to help with all my requests!! Great job guys at Brown’s!! Highly recommended this dealership!!
We came to Brown's to work with Tim because we had such a great experience last time working with him. We didn't feel pressured and he wasn't hiding anything about the cars that we were interested in. He also was able to get us an awesome deal on our trade in. Allie was also super helpful and very friendly. Much more relaxed and comfortable purchasing experience than the last dealership we dealt with.
Very friendly and helpful staff. Louis and the whole team made it easy to trade-in and purchase a new vehicle.
Allie,Louis&Timothy Went above and beyond to make it possible. Exploring more financing options and offering more for my trade in. Thanks for your help in the purchase 🙏🏾
Service Department is awesome. I purchased my Jeep from a different dealership and had always gone there for service needs. Recently I had an issue and was told it would take two weeks to get the Jeep looked at. I scheduled an appointment and within a week The performance of my Jeep had deteriorated to the point that I nearly got stranded. My previous dealership got me in on an emergency basis and after waiting nearly two hours I was told that my battery was bad ($400 for a new one) and then was given the news that the battery didn'...
I can not say enough about how thankful I am for the guys at this dealership! I was traveling through with my 17yo son and had stopped for snacks at the Casey's next door, only to realize my tire had gone completely flat. My roadside assistance said that I would have to tow the car and gave me the suggestion of Brown's. I called up the dealership and instead of me having it towed 0.2 miles (literally behind Casey's) they sent over Robert (with an hour left before closing) with a jack. He was able to take off ...
Jack was fantastic! Him and the rest of the group were very flexible and very helpful, I am grateful he was able to help!
We had some car problems on our way to family Thanksgiving. We got off on this exit and stopped in to see if there’s anyway they could look at our vehicle. Even though it was the day before Thanksgiving and they were busy, they took a look at it and got us back on the road within a couple hours! Great service that helped us get on our way and make it to family Thanksgiving.
Brennen did a great job helping my husband and I purchase our Durango, definitely a great place to do business with!
We had a wonderful experience at Browns. The staff was attentive and always coming up with suggestions for us. We bought an awesome car and are truly enjoying it!
I had such a good experience at Brown's West Branch. They were patient with me while I contemplated my options. They were easy to work with to come to a price that was in my budget. They showed me many options. All of them were super polite and courteous. Thank you for helping me find my new vehicle!
Got info about a jeep wrangler they had for sale.
Service department has been amazing! Had 2 seperate issues in the same week and was taken care of same day. Todd, Joe, and the service team helped me get back on the road quick. Thanks all!
I had a fantastic experience with Browns purchasing a new Jeep and trading my old Jeep. Jack was great to work with! I would highly recommend Browns to family and friends when looking for their next vehicle!
We had a great experience with Browns purchasing our new Jeep! We went in knowing what we were looking for and they were helpful, knowledgeable and easy to deal with! Would go back again and again!
Brown West Branch provided me with an excellent buying experience. Staff was great. No hidden cost. One of the best car purchases I've made.
They have serviced my car for several years. I am happy with them. Trust them to do the job right. They will answer your questions
Jack was extremely helpful and understanding while helping me get a new car. I would highly recommend Browns over any dealership I have been to.
Jack made it easy to trade and send us home with a great Jeep!
Great car buying experience. Chris and Jamie were very helpful in locating a vehicle that matched what I was looking for. Chris did a great job communicating with me by keeping me up to date on locating the vehicle. Once it was time to complete the purchase, the staff made it easy and simple. Friendly dealership that listens to the customer’s needs and wants without trying to up-sell.
Jack Miller was very helpful and got us approved very fast
Browns staff and especially Jack do a great job and they have great customer service!
I will start my next vehicle shopping here at Brown's. No pressure attitude but they are still there to sell cars when you are ready buy. Very down to earth group!
Had an awesome experience with Timothy Figge at Brown's West Branch while purchasing my truck. He was respectful and professional with any questions that I had, but also provided a personalized touch that made the overall experience really pleasant. Highly recommend him and the rest of the crew for your car buying needs.
All the staff was attentive to my needs and easy to deal with. Probably the best experience I've had purchasing a vehicle. I would highly recommend
Great people to work with! Jack did a great job!
Jordan was awesome, I highly recommend him!
I was in west branch to drop a trailer at warehouse. But there was a Hole in trailer wall so i came to nearby truck repair shop it was closed. So walked to these guys for help. They were also closing but there was a really nice old lady she provided me some tape and screws from their garage. It helped me a lot and saved my time So just want to thank u guys😇
Jordan did a wonderful job at helping us build just the right SUV! He made the process extremely easy & fun. He's very knowledgeable, & quick to get you any answers/help you need. Definitely go with Jordan if you're looking for the right guy to help you get what you're looking for!
Jack was awesome and the others that helped out were too! Super nice, not pushy at all! Gotta love this small town dealer!
My experience in working with Tim Figge at Brown's was great! Tim was helpful and responsive to many questions and inquiries as I went through the process of exploring new vehicle options and eventually ordering my new Jeep.
Just amazing. I left knowing what I need tomorrow. Great people they entertained my 8 year old daughter. Tim was amazing from start to finish. They worked really hard to get the bank to understand my check stubs and find one that would work with my stubs. Very friendly and people at brown's. Very clean place, they had water and snacks as well. I would recommend anyone to go here. I love my car and I am very happy with everything. I never thought I would be buying a car from a dealership with the hard life I lived.
Awesome experience buying our van! Jordan was great to work with and made everything so easy. Would definitely recommend Brown's to anybody. Thanks again for everything!
First time buying was a Wonderful and easy experience! Jordan did everything he could to assist and provide my family with the best vehicle we could get. He even went above and beyond and we got a vehicle that we didn’t even think was possible! The best salesman if ever come across!Which leads to Jamie and Tim which were determined to get me an approval! They were both pleasant and thorough the entire process! Also, came across Mason which was very polite and a delight to talk to! I recommend browns to anybody looking for a vehicle,trade ...
This was the absolute best car experience we have had this far. Everyone was extremely nice and so accommodating. We are very happy with our purchase and plan to send more business their way. If you want a professional and personal experience Browns is the place to go. Thanks so much!
A pleasant buying experience. No surprises.
Jack was a great help!! Enjoyed working with him!
Great customer service.
I enjoyed working with Tim at Brown's to purchase my 2023 Jeep Willys Wrangler. I live 250 miles away from Brown's West Branch IA location. I built the vehicle I wanted on Jeep's web site & located the closest match at Brown's in West Branch IA. When I reached out to them Tim was very responsive and a pleasure to work with. We completed the transaction electronically via email, phone, & text. When I drove up to finalize & pick up the Jeep the whole staff was easy to work with. Tim & Jack went over everything answering ...
Jack, Jamie, Jordan and Tim are all good dudes and great to work with!
On top of it
Jordan was fantastic to work with. He found me exactly what I wanted and there was no hassle with the process. Would highly recommend anyone looking for a good used or new vehicle to check out Jordan at Browns.
On a scale of 1 to 10. Jack Miller and Jamie were an 11. From the identification of just the right vehicle to meet my specific needs and going the extra mile to insure that the financing and extended warranty I needed to offer complete piece of mind they were excellent.
We had a good experience with Kurt Hanson, he was informative and told us as much as he new about the truck, I feel he was very honest with us about it,and sometime in the future if I needed something and he had I would make the trip to see about it again.
I drive from Oxford. These guys are awesome
Great experience, Jack the salesman was super helpful throughout the ordering and buying process.
Great place... Rodney is one heck of a guy. Thanks for doing quality service work
Jack was really helpful and gave great service. I got a car with features I was looking for and would highly recommend them to anyone.
Jack did an impressive job helping us on our new car purchase.
Great staff. Informative. Helpful.
I had a great car buying experience at Brown's in West Branch. Kurt and Tim were very on much on the ball and made me feel welcome. I love my new car and am turning quite a few heads Thanks guys !
Purchased a 2022 Jeep Wrangler Unlimited Rubicon. The whole purchasing process was simple and the staff was a pleasure to work with! Thank you to Matt our salesman and Jamie the Sales Manager.
Jack and Tim made buying a vehicle super easy! They listened to what we wanted and never pushed us out of our budget range.
Absolutely loved dealing with Brown's West Branch Jeep when purchasing my 2022 Grand Cherokee Limited!!!!!!!! Very low-key sales approach with the entire transaction. From when I first got there to look at my new Jeep, to the time I was driving away in it, no pressure. One tiny hiccup in the haggling, but the owner stepped up and made the deal right by me. I WILL be going back to do business with them in the future!!!! Buying a new vehicle is not something I was looking forward to. But this dealership and ALL the people have made this the ...
excellent
Great bunch of guys, down to earth, honest and never gave up looking for me and made everything easy for me
Outstanding customer service, made buying a truck easy.
I must say that Brown's West Branch Chrysler has restored my faith in the car buying process as they went above and beyond helping me purchase a new car. With the slim pickings in the new car market right now, I found a car that was located at the Brown's dealership in Elkader. Jack Miller, my salesperson, and Jamie Schuur, the General Manager of the West Branch dealership, handled all the details, from pre-qualifying me for the 1.9% financing incentive, to forwarding the trade in details on my current vehicle to Elkader. So that when I went up to ...
Excellent experience at Browns! Extremely satisfied!!
I am not a proponent of using a dealer to purchase a car. My experience however with Jack Miller and the Brown team may have changed my mind in the future. Loved the old school small town, up front feel. Great experience. Will highly recommend to everyone.
Mat was helpful. He was not pushy all. Brown's made buying a truck very easy, they got me the best loan possible.
Overall experience was excellent . Matt and Jamie helped me find a great truck. They were both very friendly, and communicated well throughout process. Would highly recommend.
Every single person there at Browns are amazing! I had my 4 year old and they gave her toys to play with kept her busy so I could do all the paper work! I have gotten 2 vehicles from Browns and will not go anywhere else!
I loved Brown's in West Branch! Loved the low key sales approach and the awesome deal! I knew after my test drive of my new Jeep Wrangler Unlimited out on the open road with the top down that I was in love, but I also am in love with the dealership and the folks there.
Huge thank you to Matt for listening to my interests when car shopping and leading me to the perfect option for me. Great experience and wonderful people
Friendly, knowledgeable staff who know their products and were able to assess my needs. I was replacing my 9yo Wrangler, which was a big deal for me, and they patiently answered all my many questions - a lot has changed in 9 yrs! Jack did a great job explaining the features and options to make sure my new Wrangler was tailored to my needs. I felt no pressure or hard sell tactics, rather it was a collaborative process to get me in the right vehicle. We have had positive experiences with the service dept as well which was an important consideration ...
Good people to deal with. Low pressure, know their product. My wife and I recently moved to Iowa City and so far are much happier with them then the dealerships we had dealt with. I have a 2020 Gladiator and she just trader her 2013 2dr Wrangler for a 2022 4dr today.
Very knowledgeable and helpful staff!
Very helpful parts department.
What a great group people they were so helpful when I purchased my 2022 Jeep Compass less than a week ago from time I went on the property it had that hometown feeling they in all parts of experience were wanting it to be best for me they listen to my needs being a double amputee they did go above and beyond to help me get a vehicle I can use and enjoy our sales person Matt went over and above as with the financial person who made paperwork so easy and the lady who worked in office who took time ...
We would like to thank EVERYONE at Brown's Jeep in West Branch, especially our salesperson Jack Miller, for honest and courteous service in our purchase of a 2021 Jeep Gladiator. We wanted a specific color of Jeep and Jack did what was needed to find it! No high pressure or common gimmicks, it was a pleasure. THANKYOU, Bill and Shelly Flynn
They had a reputation of not pressuring people and I am happy to report they lived up to that reputation.
Just wanted to give a five star rating to Jack and manager Jamie. Both of them gave me superior service when buying my truck. From the moment I walked in the door they were very accommodating to help me. I saw a truck on their website but told them was open to other trucks. They found me a much better truck with lower mileage and very clean condition. Once I decided on truck they did all they could do to expedite the inspection and service. Jamie even had the couple of spots on seats sewed due to splitting at seam. ...
Matt and the entire team at Browns West Branch made the purchase of our new 2021 Jeep Renegade Trailhawk an enjoyable experience. Everyone was very friendly and it was well worth the two hour drive to get there. They gave us a great deal on the exact Jeep we wanted and we couldn't be happier with the total experience. Will definitely do business with Browns again. Thank you!
Matt was super helpful and made this my easiest vehicle purchase ever. So happy! Thank you guys ☺️
Friendly ,Professional and knowledgeable staff, bought my jeep from here, staff were very helpful from start to end
They are so good to work with they called me atlease every day or ever other day to let me know about a vehicle I was gonna look st very nice people to work with
Just recently purchased a jeep here. Matt and the staff were all very helpful and knowledgeable, making my experience a great one! From the minute I reached out online, everyone was super quick to reply and get me into the Jeep I had my eye on. I know I will definitely be back again in the future, and would highly recommend this dealership to anyone else looking for a great vehicle buying experience as well!
Awesome place to buy your new ride from. Next time you're in the market, you should seriously consider this store!
Our experiences at Brown's West Branch are second to none. They are a no BS car dealership who listens to the customer. We've had 4 cars with them and keep going back. No relation, I promise! I highly recommend them to anyone looking for a good dealership, with none of the sales nonsense.